Cancellation Policy & Warranty Conditions

Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must notify us (GERMAN CAPITAL INTELLIGENCE FZO, Dubai Silicon Oasis, DDP, Building A2 ,Dubai, United Arab Emirates, email: [email protected]) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post or an email).

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods immediately and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract (see note: return of products). The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Warranty conditions


For orders placed since 04/15/2017, FitBurn warrants our consumable products to be free from defects in materials at the time of delivery and until the expiration date.

Clothing items come with a 2 year warranty, which begins at the time of delivery. Warranty claims are valid only if the customer has not contributed to damage by misuse or negligence.

For all other products the generally valid legal regulations apply.


The warranty is valid only in countries of the European Community.


Products in the field of nutritional supplements may contain filling variations of 3% and color variations. Due to production technology, the surfaces of clothing items may contain surface variations and color variations. The coloring on photographs presented by our store, it can come by deviations of the supplied products.


If our clothing and merchprdoucts show material defects during the warranty period when properly used and applied, we will replace the goods after inspection (replacement warranty).

The condition for our warranty service is that application of the products has been made according to the common practice.

Any other reimbursement for transportation costs, consequential damages, or other costs are excluded from the warranty.

5. PROCESSING OF THE WARRANTY For correct and prompt processing in the event of a warranty claim, please contact us in writing with the following attachments:

  • Copy of the invoice
  • Detailed description of the defect
  • Pictures and/or samples of the defective product

6. EXCLUSION OF THE WARRANTY Excluded from the warranty are:

  • Defects that are due to normal wear and tear.
  • Defects such as discoloration or expansion caused by climate and weather conditions.
  • Defects resulting from the behavior of the customer or third parties (improper use, modification to the product, use of foreign parts, improper transport, packaging and storage, improper washing process).

7. COMPETENT JURISDICTION The place of jurisdiction is Germany. This guarantee applies in addition to our General Terms and Conditions. German law is exclusively applicable.

Dubai, 19.06.2023